Javascript
Alesandro Andino
Tegucigalpa
Summary
Dynamic and results-oriented Customer Service Representative Intern with a proven track record at Ibex. Excelled in complaint resolution and customer satisfaction enhancement through exceptional problem-solving and communication skills. Demonstrated expertise in call center operations and multitasking, significantly improving customer relations and service quality.
Overview
2
2
Languages
Work History
Customer Service Representative Intern
Ibex
03.2024 - 06.2024
- Streamlined communication for improved customer relations through active listening and clear articulation.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Saint Johns Academy
Tegucigalpa 05.2001 -
Skills
Call center experience
Complaint handling
Typing speed
Customer focus
Follow-up skills
Escalation management
Service orientation
Computer skills
Problem-solving
Multitasking
Quality control
Software
Timeline
Customer Service Representative Intern
Ibex
03.2024 - 06.2024
High School Diploma -
Saint Johns Academy
05.2001 -
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