Alex Ordonez

Customer management and support, tracking clients inconveniences and improvement opportunities. I took the following projects:

• Management of Mongo DB that was utilize to solve 80% of support cases.
• Dashboard Creation that helped improve renovations up to 20% and usage of the app to 10%.
• Data Transformation and Optimization to feed 40% of reports.
• Web Development of customer satisfaction survey page that retrieved 20% answers from tickets.

Pioneer in Dashboard Development to track employees sales goals, usage and renovations.

• Oracle Database Management.
• Data transformation and optimization to feed 100% dashboards from the corporative team.
• Dashboard creation with KPI's that improved sales to 5%.
• Backend development to optimize employees tasks up to 10%.

Development of shipment tracking and examination android app, contributions:

• Firebase DB management
• Historic records system development
• User Authentication
• Improved the quantity of shipment delivered on time by 10%.
• Optimized the creation of examination reports by 70%.