Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Diaz Del Valle Mendoza

General Manager
Tegucigalpa

Summary

Dynamic General Manager with over 27 years in the book business, managing and growing the company, retail customer and supplier relations within North America, Latin America and Europe, in order to achieve client and business objectives.

Overview

28
28
years of professional experience
2
2
Languages

Work History

General Manager

Metromedia Bookstore
08.2012 - Current
  • Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitor financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Manage budget implementations, employee evaluations, and contract details.
  • Manage Inventory, logistics with local and foreing customs entities.
  • Negotiate with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Recruiting, hiring and training of team members.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.


  • Track trends and suggested enhancements to both challenge and refine company's product offerings.
  • Attend book fairs in USA, Mexico and Spain to consolidate existing business relations and pursue new ones.

Operations Manager

Metromedia
01.2003 - 07.2012
  • Focused on logistics, processes, and efficiency
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed relations with logistics and customs entities.

Shift Manager

Metromedia
01.2000 - 12.2003
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Tracked receipts, employee hours, and inventory movements.

Customer Service

Metromedia
06.1997 - 12.1999
  • Provided excellent customer service, addressing any concerns or inquiries promptly.
  • Collaborated with other areas to provide quality, seamless customer service.
  • Strengthened company reputation by delivering exceptional customer service and support.

Education

Industrial And Business Administration

UNITEC Universidad Tecnológica Centroamericana
Tegucigalpa, Honduras
03-2003

Skills

Operations management

Staff supervision

Project management

Operations oversight

Budget administration

Advertising and marketing

Business administration

Staff management

Supply chain management

Administrative skills

Vendor relationships

Purchasing and planning

Timeline

General Manager

Metromedia Bookstore
08.2012 - Current

Operations Manager

Metromedia
01.2003 - 07.2012

Shift Manager

Metromedia
01.2000 - 12.2003

Customer Service

Metromedia
06.1997 - 12.1999

Industrial And Business Administration

UNITEC Universidad Tecnológica Centroamericana

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Alexander Diaz Del Valle MendozaGeneral Manager