ANA MARCELA CALIX MEJIA
Legal Assistant
Tegucigalpa
Summary
I am a resourceful and ingenious person, a very creative, assertive, and skillful employee in the workplace. I deeply enjoy being able to overcome obstacles and finding creative solutions to challenges or achieving goals.
Overview
8
8
years of professional experience
1
1
Language
Work History
Immigration Legal Assistant
Alonso & Alonso Attorneys at Law
01.2024 - 01.2026
- Review and edit immigration forms and supporting documentation to ensure compliance with USCIS requirements.
- Work primarily on VAWA petitions and Employment Authorization Documents (EAD)
- Verify client information and documentation through direct communication to ensure case accuracy.
- Prepare and organize complete immigration filing packets prior to attorney review.
- Provide clients with case updates and coordinate appointments.
- Generate and manage internal workflows by assigning tasks across departments to maintain processing efficiency.
- Assist in the preparation and organization of complete immigration filing packets.
- Maintain detailed and organized digital case files while tracking deadlines and submission requirements.
Executive Assistant
INTOUCHCK; Lululemon
01.2022 - 01.2024
- Managed executive calendars, coordinated appointments, and followed up on action items to ensure operational efficiency.
- Handled high-volume incoming emails and phone calls, prioritizing communications and responding in a timely and professional manner.
- Assisted customers through Web Chat and phone support, resolving inquiries while maintaining brand standards.
- Provided administrative support and maintained organized records and documentation.
- Investigated and corrected client order discrepancies to ensure accurate fulfillment and customer satisfaction.
- Collaborated with internal teams to resolve escalated issues and improve overall service delivery.
Executive Assistant
RESULTSCX; HUMANA
01.2022 - 01.2023
- Assisted clients with health insurance inquiries, providing clear explanations regarding coverage, benefits, and claims.
- Communicated with insurance carriers to verify information and resolve discrepancies.
- Updated and maintained internal billing databases, ensuring accuracy of member records.
- Reviewed and edited forms and documentation to prevent processing errors.
- Managed administrative tasks while maintaining confidentiality of sensitive client information.
- Provided professional customer service in high-volume, fast-paced environments
Customer Service and Tech Support Representative
Startek; Amazon and XFINITY Mobile
01.2019 - 01.2021
- Provided Tier 1 and Tier 2 support, handling both general inquiries and escalated customer concerns.
- Delivered sales consultations and product guidance within assigned service areas.
- Identified and resolved issues related to new and existing customer accounts, billing discrepancies, and service requests.
- Assisted customers with account management, troubleshooting, and service activation processes.
- Guided users through Amazon’s website, ensuring proper navigation and order management.
- Maintained high service standards while managing a high-volume call environment.
Educational Guide
CHIMINIKE MUSEUM
01.2018 - 01.2019
- Led interactive and educational tours for large groups of children, students, and families.
- Provided clear explanations of exhibits, adapting communication style to different age groups.
- Delivered high-quality customer service by answering visitor questions and addressing concerns.
- Assisted guests with directions, program information, and general inquiries to enhance visitor experience.
- Managed group flow and ensured safety during guided tours.
- Represented the organization in a professional and welcoming manner.
Education
High School Diploma -
National School of Music
Degree in Law - undefined
UNAH
02-2026
Skills
- Attention to detail
- Bilingual Communication (English & Spanish)
- Strong Attention to Detail
- Customer Service Excellence
- Active Listening & Client Communication
- Bilingual Communication (English & Spanish)
- Confidential Information Handling
- Process & Deadline Management
Timeline
Immigration Legal Assistant
Alonso & Alonso Attorneys at Law
01.2024 - 01.2026
Executive Assistant
INTOUCHCK; Lululemon
01.2022 - 01.2024
Executive Assistant
RESULTSCX; HUMANA
01.2022 - 01.2023
Customer Service and Tech Support Representative
Startek; Amazon and XFINITY Mobile
01.2019 - 01.2021
Educational Guide
CHIMINIKE MUSEUM
01.2018 - 01.2019
Degree in Law - undefined
UNAH
High School Diploma -
National School of Music