Andrea Isabel Martinez Zapata
Bachiller En Ciencias Y Humanidades
Tegucigalpa
Summary
Polite and professional customer service agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Agent
Teleperformance
05.2024 - 10.2024
Customer Service Representative
24/7 Intouh
10.2022 - 12.2022
Scheduling Assistant
Clinica Dental Dra Sonia Martinez
02.2021 - 02.2022
Skills
Customer service
Call control
Decision-making
Information verification
Time management
Complaint handling
Empathetic and genuine
Active listening
Problem resolution
Call center experience
CRM software
Adaptability and flexibility
Timeline
Customer Service Agent
Teleperformance
05.2024 - 10.2024
Customer Service Representative
24/7 Intouh
10.2022 - 12.2022
Scheduling Assistant
Clinica Dental Dra Sonia Martinez
02.2021 - 02.2022
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