Polite and professional customer service agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Customer service
Call control
Decision-making
Information verification
Time management
Complaint handling
Empathetic and genuine
Active listening
Problem resolution
Call center experience
CRM software
Adaptability and flexibility