Summary
Overview
Work History
Skills
Timeline
Generic
Andrea Isabel Martinez Zapata

Andrea Isabel Martinez Zapata

Bachiller En Ciencias Y Humanidades
Tegucigalpa

Summary

Polite and professional customer service agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Customer Service Agent

Teleperformance
05.2024 - 10.2024

Customer Service Representative

24/7 Intouh
10.2022 - 12.2022

Scheduling Assistant

Clinica Dental Dra Sonia Martinez
02.2021 - 02.2022

Skills

Customer service

Call control

Decision-making

Information verification

Time management

Complaint handling

Empathetic and genuine

Active listening

Problem resolution

Call center experience

CRM software

Adaptability and flexibility

Timeline

Customer Service Agent

Teleperformance
05.2024 - 10.2024

Customer Service Representative

24/7 Intouh
10.2022 - 12.2022

Scheduling Assistant

Clinica Dental Dra Sonia Martinez
02.2021 - 02.2022
Andrea Isabel Martinez ZapataBachiller En Ciencias Y Humanidades