Carlos Eduardo Dominguez Santos
Tegucigalpa
Summary
Adept Bilingual Contact Center Specialist with a proven track record at IntouchCx Honduras, S.A., enhancing customer satisfaction and loyalty through expert problem-solving and technical troubleshooting. Skilled in managing high call volumes with a calm disposition, achieving reduced call handling times by efficiently resolving complex inquiries.
Overview
3
3
years of professional experience
Work History
Bilingual Contact Center Specialist
IntouchCx Honduras, S.A.
05.2022 - 12.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Reduced average call handling time with efficient problem-solving and clear communication skills.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Offered personalized solutions to customer issues, resulting in improved loyalty and retention rates.
Education
Bachillerato Tecnico En Contaduría Y Finanzas - Accounting
Instituto Central Vicente Caceres
Tegucigalpa, Honduras11-2016
Skills
- Verbal and written communication
- Call handling
- Customer service
- Problem-solving skills
- Technical troubleshooting
- Documentation and reporting
Timeline
Bilingual Contact Center Specialist
IntouchCx Honduras, S.A.
05.2022 - 12.2024
Bachillerato Tecnico En Contaduría Y Finanzas - Accounting
Instituto Central Vicente Caceres
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