Chovian Ruben
P.O Box 365 Weno
Summary
Adept at fostering positive customer experiences, I leveraged my strong work ethic and exceptional service skills at United Ground Express to enhance passenger comfort and efficiency. My ability to learn quickly and dependability were key in resolving conflicts and ensuring on-time departures. Recognized for my teamwork and sanitation standards, I consistently contributed to improved service quality and customer loyalty.
Overview
4
4
years of professional experience
Work History
Lead Cabin Agent
United Ground Express
12.2022 - 02.2025
- Maintained clean and organized cabin environments for the comfort of all passengers throughout the flight duration.
- Contributed to on-time departures by efficiently completing boarding procedures and assisting with baggage stowage.
- Created a welcoming atmosphere for passengers upon boarding, offering assistance with seating arrangements and carry-on luggage placement.
- Collaborated with fellow crew members to provide seamless service during meal distribution and beverage offerings.
- Participated in ongoing training programs to remain current on industry best practices and maintain top-notch service standards.
- Inspected aircraft post-flight to identify lost items such as sunglasses, purses or cell phones and returned items to passengers or crew.
- Studied international procedures, restrictions and customs related to disposal of trash and waste.
- Ensured safety standards were met by conducting thorough pre-flight cabin inspections and equipment checks.
- Cleaned and sanitized aircraft lavatories to meet company standards.
- Cleaned aircraft to prevent build-up of debris and grime .
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Customer Service Representative
ABM Industries
03.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered prompt service to prioritize customer needs.
Crew Member
Wendy’s Guam
04.2021 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
None - Tourism And Hospitality
Guam Community College
Tourism And Travel Marketing High School Diploma - General Studies
Simon A Sanchez High School
Yigo 06.2009
Skills
Strong work ethics
Willing to learn anything
Good customer service skills
Dependable
Fast learner
Timeline
Lead Cabin Agent
United Ground Express
12.2022 - 02.2025
Customer Service Representative
ABM Industries
03.2022 - 12.2022
Crew Member
Wendy’s Guam
04.2021 - 12.2021
None - Tourism And Hospitality
Guam Community College
High School Diploma - General Studies
Simon A Sanchez High School
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