Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dazia Calix

Dazia Calix

Business Administration
Tegucigalpa

Summary

Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in computer proficiency and team collaboration, consistently achieving positive outcomes in customer satisfaction and repeat business.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Customer Service Representative

International Vanlines
08.2022 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Appointment Setter

TVAC
10.2021 - 12.2022

-Use facebook and instagram to source potential clients.

- Use facebook and instagram to outbound message those leads to set meetings.

- Build a relationship with prospects and move them to a zoom meeting.

Order Processing Representative

Avas Flowers® Florists
01.2021 - 10.2021


  • Resolved customer complaints professionally, providing prompt solutions to maintain positive customer relationships.


Customer Service Representative

Startek
01.2018 - 12.2020
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Startek
03.2015 - 05.2016

Education

High School Diploma -

Hillcrest High School
Tegucigalpa, Honduras
05.2001 -

Business Administration

Ceutec
Tegucigalpa, Honduras
05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call center experience

Team collaboration

Computer proficiency

Administrative support

Timeline

Customer Service Representative

International Vanlines
08.2022 - 12.2024

Appointment Setter

TVAC
10.2021 - 12.2022

Order Processing Representative

Avas Flowers® Florists
01.2021 - 10.2021

Customer Service Representative

Startek
01.2018 - 12.2020

Customer Service Representative

Startek
03.2015 - 05.2016

High School Diploma -

Hillcrest High School
05.2001 -

Business Administration

Ceutec
05.2001 -
Dazia CalixBusiness Administration