Diego Alejandro Ocampo Sanchez
Tegucigalpa
Summary
Accomplished Customer Service Representative, enhancing customer loyalty through exceptional problem-solving abilities and active listening. Expert in call management and client relations, significantly improving customer satisfaction. Skilled in computer proficiency, adept at handling high-stress situations and complex customer issues with professionalism and empathy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
01.2024 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Alorica
06.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Rainbow of Wisdom Bilingual School
La Ceiba, Honduras 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Call center experience
Computer Proficiency
Customer satisfaction measurement
Client Relations
Timeline
Customer Service Representative
Teleperformance
01.2024 - 05.2024
Customer Service Representative
Alorica
06.2023 - 01.2024
High School Diploma -
Rainbow of Wisdom Bilingual School
05.2001 -
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