Summary
Overview
Work History
Education
Skills
References
Timeline
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Elvis Ariel Rivera Lopez

Elvis Ariel Rivera Lopez

Foreign Languages
Tegucigalpa

Summary

Customer support professional with track record of effectively managing high-pressure situations and delivering exceptional service. Known for fostering team collaboration and achieving results, consistently meeting and adapting to changing needs. Proficient in conflict resolution and customer relationship management, bringing reliability and flexibility to every role.

Overview

3
3
Languages

Work History

Senior Customer Support Specialist

Startek Altia Business Park
  • Manage and organize schedules, appointments and meetings (Via Google Calendar, Outlook)
  • Handle email correspondence (prioritizing, drafting responses, flagging urgent messages)
  • Cold/warm calls, emails and SMS to introduce services/products
  • Excellent verbal & written communication
  • Customer satisfaction (CSAT) / NET Net promoter Score (NPS)

Tier 2 Tech Support Specialist

Knoah Solution
  • Tier2/3 Technical escalations
  • Mentor and coach a team of 5 junior support analysts
  • Handled customer tickets and follow-ups via text. Emails and calls
  • Tech support via video call through client's platform
  • Collection department and billing adjustment for equipment sales

Sales Supervisor

Teleperformance Honduras IHG Hotels
  • Supervisor OPS on sales (Reservations department IHG Hotels)
  • Formulation of objectives for specific people and teams
  • Manages and oversees a team of call center agents
  • Assisted in resolving customer complaints professionally and promptly
  • Maintained up to date records of transactions related to front desk operation, such as room reservations bills receivables
  • Using appropriate software systems (Opera, TCA, PMS)

Education

Secondary Education - Baccalaureate in Sciences and Letters

IMEI Metropolitan Institute of Education
Tegucigalpa City, M.D.C Francisco Morazán

University Intern - Foreign Languages

Autonomous University of Honduras
Tegucigalpa City, M.D.C Francisco Morazán
09.2025

Skills

Sales support

Escalation management

Problem-solving

Ticket management

Technical troubleshooting

Multitasking and organization

References

  • Freddy Geovanny, Romero, Lic., 2238-7378, +504 33278484
  • Kelin Lanza, Amador, Ing., +504 33165753
  • Indiana, Martínez Dillon, Ing., +504 99405290

Timeline

Senior Customer Support Specialist

Startek Altia Business Park

Tier 2 Tech Support Specialist

Knoah Solution

Sales Supervisor

Teleperformance Honduras IHG Hotels

University Intern - Foreign Languages

Autonomous University of Honduras

Secondary Education - Baccalaureate in Sciences and Letters

IMEI Metropolitan Institute of Education

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Elvis Ariel Rivera LopezForeign Languages