Ernesto Garcia
Tegucigalpa
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
RTA-Real Time Analyst
StarTek
02.2023 - 06.2024
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Optimized core processes to improve business performance and operational agility.
Customer Service Representative
Startek
11.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
DERCHI
03.2019 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
System Ingeneering
UNAH
Tegucigalpa, Honduras12.2027
High School Diploma -
Fuente Divina
Col.Kennedy11.2018
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
Timeline
RTA-Real Time Analyst
StarTek
02.2023 - 06.2024
Customer Service Representative
Startek
11.2021 - 02.2023
Sales Associate
DERCHI
03.2019 - 10.2021
System Ingeneering
UNAH
High School Diploma -
Fuente Divina
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