Fausto Enrique Cruz Elvir
Tegucigalpa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Intouch CX
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Bilingual Interpreter
Knoah Solutions Inc.
10.2019 - 04.2020
- Provided language translation and customer service skills to clients in medical and insurance business sectors.
- Attended training programs to improve professional knowledge and interpretation skills.
- Maintained message content, tone and emotion as closely as possible.
Customer Service Representative Agent
StarTek
02.2014 - 12.2015
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Lincoln School
12.2012
Primary Education -
Elvel School
06.2007
Skills
- Calm and Professional Under Pressure
- Active Listening
- Data Entry and Maintenance
- Microsoft Excel
- Customer Account Management
- Efficient and Detail-Oriented
- Microsoft Outlook
Timeline
Customer Service Representative
Intouch CX
10.2022 - Current
Bilingual Interpreter
Knoah Solutions Inc.
10.2019 - 04.2020
Customer Service Representative Agent
StarTek
02.2014 - 12.2015
High School Diploma -
Lincoln School
Primary Education -
Elvel School
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