Franky Ifamilik
Federated State Of Micronesia,Pohnpei
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate from Micronesian Study and a Customer Service Representatives at FSM Immigration, I am excellent in working with others to achieve certain objective on time and with exellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
FSM Immigration
10.2023 - Current
- Responsible for answering and managing large volume of customer calls regarding FSM passport application, status, passport application’s process and any related immigration issues
- prepare data log for all incoming calls and updates for all incoming calls; explains and assists customers on accurate document needed for passport applications; responsible of receiving and inputting all passport applications; determine opportunities for new ways to improve the Division’s services
- sets up and maintain filing system for the Division; and performs other duties as assigned.
Intern
FSM Supreme Court
09.2020 - 10.2023
- Organize and maintain legal documents.
Security Officer
College of Micronesia
08.2016 - 12.2016
- Maintained a safe environment for the students, employees and visitors.
- Patrolling the premises, monitoring access points and surveillance systems.
- Reporting suspicious activity.
Education
Third Year Certificate - Teacher Preparation -
College of Micronesia
06.2022
Associate of Arts (A.A.) - Micronesian Study -
College of Micronesia
12.2018
Skills
- Documentation and Filing
- Computer and Technical Skills
- Multitasking
- Interpersonal Skills
- Adaptability
- Problem Escalation
- Record Keeping
- Attention to Detail
- Calm Under Pressure
- Customer Service
- Data Entry
- Active Listening
- Problem-solving abilities
franifam@comfsm.edu.fm, iknarfif@gmail.com
Training
- FSM Virtual Judicial Conference Staff Development Training 2021
- Activity Planning & Preparation Remote Workshop 2020
- Gender & Family Violence Remote Workshop 2020
Timeline
Customer Service Representative
FSM Immigration
10.2023 - Current
Intern
FSM Supreme Court
09.2020 - 10.2023
Security Officer
College of Micronesia
08.2016 - 12.2016
Third Year Certificate - Teacher Preparation -
College of Micronesia
Associate of Arts (A.A.) - Micronesian Study -
College of Micronesia
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