Gabriela Maria Mencos Rivera
Tegucigalpa,FM
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Generation Agent/ Survey Specialist
JVBPO
05.2023 - 05.2025
- Worked effectively in fast-paced environments.
- Managed approximately 150 incoming calls per day.
- Skilled at working independently and collaboratively in a team environment.
- Responsible for identifying and qualifying potential leads by engaging with prospective customers and gathering valuable insights through surveys.
- Responsible for identifying and qualifying potential leads by engaging with prospective customers and gathering valuable insights through surveys.
Customer Experience Representative
Enterprice Holding
2019 - 2022
- Assisted customers by resolving inquiries and providing product information effectively.
- Handled customer complaints, ensuring timely resolution and maintaining satisfaction levels.
- Managed data entry in CRM systems, ensuring accurate record-keeping of customer interactions.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services.
- Managed approximately 30 incoming calls and emails.
Store Office Administrative
Gasolinera Texaco Los Llanos
2017 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Provided comprehensive administrative and clerical support to ensure the efficient operation of the stores office and daily business activities.
- Responsible for managing schedules, maintaining accurate records, processing documents, and assisting with financial and inventory tasks.
- Key point of communication between management, staff, vendors and customers, ensuring smooth coordination and a high level of organizational efficiency.
Human Resources Administrative Assistant
American Airlines
2016 - 2017
- Responsible for ensuring proper handling of employee information and compliance with internal processes.
- Support in recruitment and selection processes.
- Control and updating of employee databases.
- Assisted in onboarding processes, ensuring a smooth transition for new hires.
- Coordination of training and internal activities.
- Support in recruitment and selection processes.
- Responded to employee inquiries regarding policies, promoting clear communication channels.
Education
Bachelor's degree - Business Psychology
Centro Universitario Tecnológico CEUTEC
Tegucigalpa, Honduras01.2016
Skills
- Effective verbal communication
- Collaborative teamwork
- Adaptability to change
- Demonstrates respect
- Positive attitude
- Customer service and care
- Analytical problem-solving
Certification
Seminar-Workshop on Creative and Constructive Discipline (Instituto Pedagógico Juana Leclerc)
Languages
Espanol
Native or Bilingual
Ingles
Native or Bilingual
Italiano (currently)
Elementary
Extra-Curricular Activities
Extracurricular Activities: Volunteer in the medical brigade at Virginia Hospital Center. Volunteer at the Community Dining Organization.
Hobbies
Im passionate about maintaining a healthy lifestyle with regular exercises and i also enjoy expanding my knowledge and perspective by reading.
Timeline
Lead Generation Agent/ Survey Specialist
JVBPO
05.2023 - 05.2025
Customer Experience Representative
Enterprice Holding
2019 - 2022
Store Office Administrative
Gasolinera Texaco Los Llanos
2017 - 01.2019
Human Resources Administrative Assistant
American Airlines
2016 - 2017
Bachelor's degree - Business Psychology
Centro Universitario Tecnológico CEUTEC
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