Summary
Overview
Work History
Education
Skills
Summary
Personal Information
Certification
Timeline
Generic
Gaia Maria Ciuti

Gaia Maria Ciuti

Guest Relation
Pedaso

Summary

I'm a 22-year-old Italian girl who has a great desire to work and a natural talent for being in contact with the public. I have always worked and studied and I am suitable for all situations.

Overview

8
8
years of professional experience
2
2
Certifications
6
6
Languages

Work History

Guest Relations Officer

Guest Relation
01.2024 - Current
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Implemented new strategies for upselling hotel services, leading to higher revenue generation.
  • Sought ways to improve processes and services provided.
  • Recommended hotel services or amenities that guest may find useful.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Cross-trained and backed up other customer service managers.
  • Conducted regular room inspections to maintain high-quality accommodations for all guests.
  • Responded proactively and positively to rapid change.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.
  • Provided guest assistance and recommendations for tourist attractions.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Sport animation

Five star Animation
11.2022 - 12.2023

Health care assistant

Public hospital
02.2021 - 02.2022

Sport animation

Serenusa Village
05.2020 - 09.2020

Sport animation

La rocca resort
05.2019 - 09.2019

Hall Manager

Restaurants On The Run
03.2018 - 11.2018

Kids animation

C.A.G. "Il gatto e la volpe"
05.2017 - 10.2017

Kids animation

C.A.G. "Il gatto e la volpe"
05.2016 - 10.2016

Education

Bachelor of Science - Nursing

Universita` Delle Scienze Infermieristiche
Fermo, Italy
04.2001 -

Skills

  • Professionalism
  • Continuous Improvement
  • Self Motivation
  • Customer Relations
  • Multitasking
  • Conflict Mediation
  • Customer Data Confidentiality
  • Problem-solving aptitude
  • [Language] Fluency
  • Complaint Handling
  • Problem-solving abilities
  • Guest satisfaction focus
  • Team Collaboration

Summary

I'm a 22-year-old Italian girl who has a great desire to work and a natural talent for being in contact with the public. I have always worked and studied and I am suitable for all situations.

Personal Information

  • Place of Birth: Ancona
  • Date of Birth: 10/16/00
  • Gender: Female
  • Nationality: Italy

Certification

Brighton language college international license, Brighton, England - Jun 2014 - Sep 2014

Timeline

Guest Relations Officer

Guest Relation
01.2024 - Current

Sport animation

Five star Animation
11.2022 - 12.2023

Health care assistant

Public hospital
02.2021 - 02.2022

Sport animation

Serenusa Village
05.2020 - 09.2020

Escuela de Español INMSOL Granada, Granada, Spain Mar 2020 - Mar 2020

03-2020

Sport animation

La rocca resort
05.2019 - 09.2019

Hall Manager

Restaurants On The Run
03.2018 - 11.2018

Kids animation

C.A.G. "Il gatto e la volpe"
05.2017 - 10.2017

Kids animation

C.A.G. "Il gatto e la volpe"
05.2016 - 10.2016

Brighton language college international license, Brighton, England - Jun 2014 - Sep 2014

09-2014

Bachelor of Science - Nursing

Universita` Delle Scienze Infermieristiche
04.2001 -

Similar Profiles

CREATE PROFILE
Gaia Maria CiutiGuest Relation