Hudith Zelaya

• Guest Reception: Greet guests in a friendly and professional manner, assist with check-in and check-out procedures, and provide information about hotel amenities and services.
• Reservation Management: Handle guest reservations through phone, email, or in-person inquiries, ensuring accuracy and efficiency in booking processes.
• Administrative Support: Perform general administrative tasks such as answering phone calls, responding to emails, sorting mail, and managing correspondence.
• Payment Processing: Collect payments for reservations, room charges, and additional services, process payments accurately, and provide receipts to guests.
• Room Assignment: Assign guest rooms based on preferences and availability, ensuring a smooth check-in experience for guests.
• Customer Service: Address guest inquiries, requests, and complaints promptly and professionally, striving to exceed guest expectations and ensure satisfaction.
• Information Assistance: Provide guests with information about local attractions, restaurants, transportation options, and other points of interest.
• Safety and Security: Maintain awareness of security procedures and protocols, monitor lobby area for suspicious activity, and assist in emergency situations as needed.
• Collaboration: Coordinate with other hotel departments such as housekeeping, maintenance, and food and beverage to fulfill guest requests and ensure seamless operations.
• Record Keeping: Maintain accurate records of guest interactions, reservation details, payments received, and other relevant information using hotel management software or manual logs.

• AMADEUS system

Managed business travel; booked flights, hotels, and
activities for business-related travel or tourism
•
Researched the most highly rated and conveniently
located airports, hotels, and restaurants in relation to
each client location
•

Oversaw the use of credit card rewards points,
frequent flyer miles, and price matching software to
mitigate travel expenses; saved the corporation over
10,000 dollars in travel expenses over the course of 1
year
•

Leveraged company resolution protocol to ameliorate
problems with travel or accommodations,
communicating effectively with all relevant parties
•

Supervised the logistics of mailing or transporting
product samples and package printing and converting
equipment to clients
•

Evaluated travel services to find clients the best quality
for the price; developed travel packages that included
travel insurance, transportation, accommodations,
dining, and experiences
•

Attended industry seminars and assessed venues and
activities first-hand
•
Processed travel documents, especially for clients
traveling internationally for the first time
•
Met with clients to determine their vacation
preferences, time constraints, and budgets
•
Booked flights, cruises, hotels, hostels, rental
properties, and dinner reservations; secured tickets to
concerts, museums, amusement parks, and other
events

• Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
• Streamlined the submission process for writers, resulting in a more efficient workflow and increased productivity.
• Style corrector
• Copywriting

• Produced over 15 thousand words that were published online.

• Created written content for websites, including product descriptions, blog posts, and informative articles.

• Edited existing content for errors in spelling, grammar, punctuation, tone, and style.

• Scheduled meetings and coordinated appointments

• Trained new administrative assistants

• Maintained confidentiality and discretion

• Prepared financial reports

• Quotes

• Sales

• Purchases Abroad

• Local shopping

• Consolidations

• Secretarial services (File management, Note preparation,

Document drafting, Certificates, Sales control, etc.).

• ASE SECURE GOBERNAL USA PORTAL

• Improved sales process by delivering feedback to

management.

• Answered customers' questions about products, prices and availability.

• Handled stressful situations professionally and multitasked with ease.

• Delivered polished and professional sales presentations to individual clients and groups.

• Satisfied customers through efficient payment processing and delivery coordination.

• Processed credit card payments and accurately handled cash.

• Accomplished multiple tasks in a fast-paced environment.

• Sustained revenue by bringing in new customers and continuously connecting with established accounts.

• Streamlined communication between executives in other departments

• Drafted documents, reports and memos

• Responded to calls and emails

• Organized and sorted incoming mail

• Recorded and transcribed meeting minutes

• Managed expenses and travel assignments