Jairo Espinal
Tegucigalpa
Summary
Results-driven professional with a strong focus on customer satisfaction and operational efficiency. Proven ability to analyze feedback, enhance training materials, and lead initiatives that elevate team performance.
Detail-oriented subject matter expert with experience in refining customer service protocols. Skilled in data analysis and training, consistently improving service quality and resolving complex inquiries to boost customer satisfaction.
Overview
2
2
years of professional experience
Work History
Subject Matter Expert
ResultsCX
Tegucigalpa, Honduras
10.2025 - Current
- Developed expertise in customer service protocols and best practices.
- Collaborated with cross-functional teams to enhance training materials and resources.
- Analyzed customer feedback to identify trends and recommend improvements.
- Provided guidance on complex inquiries, ensuring resolution consistency across teams.
- Led initiatives to refine operational workflows, boosting overall team performance.
- Assisted in troubleshooting technical issues to enhance customer satisfaction.
- Resolved customer inquiries via email, ensuring prompt and accurate responses.
- Achieved high-quality support by consistently meeting or exceeding performance metrics.
Customer Service Advocate
ResultsCX
Tegucigalpa, Honduras
07.2024 - 10.2025
- Assisted customers with inquiries, providing accurate information and solutions.
- Documented customer interactions to maintain detailed records for future reference.
- Collaborated with team members to address customer issues efficiently.
- Utilized company software to track and resolve service requests promptly.
- Participated in training sessions to improve product knowledge and service skills.
- Documented customer interactions accurately using CRM software to maintain service quality.
- Trained new employees on customer service protocols and company policies.
Education
Bachelor of Science - Computer Networking
Universidad Tecnólogica Centroamericana
Tegucigalpa, Honduras01-2028
High School Diploma -
Centro Educativo Ideal Adventista
Ciudad Choluteca, Honduras11-2019
Skills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Creative solutions
- Data entry
- Administrative support
- Data collection
- Organization
- Complaint handling
- Follow-up skills
- Typing speed
- CRM software
- Customer service
- Attention to detail
- Time management
- Multitasking Abilities
Music
I started playing brass instruments on High School marching band and then I jumped be a self-taught person learning guitar and planing to learn how to play piano
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Subject Matter Expert
ResultsCX
10.2025 - Current
Customer Service Advocate
ResultsCX
07.2024 - 10.2025
Bachelor of Science - Computer Networking
Universidad Tecnólogica Centroamericana
High School Diploma -
Centro Educativo Ideal Adventista