Junior Josue López
Tegucigalpa
Summary
Bilingual Specialist in diverse fields as translation, interpretation and quality assurance. Eager to contribute to team success through hard work and cooperation for skills improvement. Effective communicator oriented to ensure understanding in interactions with clients, patients and colleagues.
Overview
5
5
years of professional experience
Work History
Quality Assurance Analyst
24-7 Intouch
10.2021 - 07.2023
- Monitored process checks for proper completion of administrative, communicative and problem solving parameters in technical support offered.
- Fixed identified issues to increase customer service efficiency and boost workflows.
- Provided quality service practices training to over 30 onboarding team members in 2022.
Spanish Medical Interpreter
24-7 Intouch
11.2020 - 10.2021
- Translated procedural information to facilitate understanding between doctors and patients.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Maintained message content, tone and emotion as closely as possible.
Intern English - Spanish Translator
Ministry of Foreign Affairs and International Cooperation of Honduras
10.2018 - 02.2019
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Translation of documents from English to Spanish and vice versa.
- Registration of documents’ status through Microsoft Excel and governmental online platform.
Education
Master of Arts - Spanish Teaching
Middlebury College
Vermont, USA08.2026
Bachelor of Arts - Foreign Languages
National Autonomous University Of Honduras
Tegucigalpa06.2019
Skills
- Performance Monitoring
- Correction Action Planning
- Ability to work in group
- Translation and Interpretation
- Usage of Microsoft Word and Excel
- Languages: Native Spanish and Advanced English (TOEFL)
Timeline
Quality Assurance Analyst
24-7 Intouch
10.2021 - 07.2023
Spanish Medical Interpreter
24-7 Intouch
11.2020 - 10.2021
Intern English - Spanish Translator
Ministry of Foreign Affairs and International Cooperation of Honduras
10.2018 - 02.2019
Master of Arts - Spanish Teaching
Middlebury College
Bachelor of Arts - Foreign Languages
National Autonomous University Of Honduras
Similar Profiles
Sruthi Sudesh KumarSruthi Sudesh Kumar
Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)
Dalesia MccantsDalesia Mccants
Sales Associate at 24-7 IntouchSales Associate at 24-7 Intouch
Kathryn JenkinsKathryn Jenkins
Customer Service Team Lead at 24-7 IntouchCustomer Service Team Lead at 24-7 Intouch
Amandeep Kaur HanjraAmandeep Kaur Hanjra
Call Center Customer Service Representative at 24/7 IntouchCall Center Customer Service Representative at 24/7 Intouch
Daysi EscobarDaysi Escobar
Quality Assurance Analyst at TeleperformanceQuality Assurance Analyst at Teleperformance