Kevin Moncada
Radiological Technician
Tegucigalpa
Summary
Results-oriented customer service professional with extensive experience in a high-volume call center environment, adept at managing communications across multiple channels, including phone calls, live chats, and email. Demonstrates exceptional problem-solving skills and a commitment to customer satisfaction. Proven ability to handle diverse inquiries efficiently, provide tailored solutions, and maintain strong relationships with clients. Skilled in using CRM systems and adapting to fast-paced situations, contributing to team goals and enhancing overall customer experience.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Agent Services Representative
Angie's List
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Consumer Support Specialist
Lululemon
04.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Agent
Vivint
10.2022 - 03.2023
- Assisted chats and emails customers with questions and orders.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Assist in pilots for new departments or areas.
Education
Associate of Science - Health Area
Universidad Nacional Autonoma De Honduras
Tegucigalpa, Honduras 05.2001 -
Skills
Call center experience
Strong negotiation skills
Data entry proficiency
Complaint Handling
Client Needs Assessment
Microsoft Excel
Customer Service
Active Listening
Follow-up skills
Live chat support
Lead Generation
Customer Relations
Play Games
I really like playing video games, I spend my free time playing with my friends, games such as Fortnite and others are among my favorites.
Timeline
Agent Services Representative
Angie's List
02.2024 - Current
Consumer Support Specialist
Lululemon
04.2023 - 01.2024
Sales Agent
Vivint
10.2022 - 03.2023
Associate of Science - Health Area
Universidad Nacional Autonoma De Honduras
05.2001 -
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