Ligia Espinal
Customer Service supervisor and Assistant
Tegucigalpa
Summary
Highly motivated and customer-focused professional with 4+ years of experience in fast-paced customer service environments, including supervisory roles at Dyson and customer service at Humana. Experienced Virtual Assistant Skilled in calendar management, email correspondence, social media management, project coordination, and customer service.
Overview
4
4
years of professional experience
2032
2032
years of post-secondary education
2
2
Languages
Work History
Supervisor
Humana
06.2023 - 01.2025
- Provided comprehensive customer service support via phone, email, and written correspondence.
- Managed a high volume of inbound communications, including inquiries and service requests.
- Skilled in managing email across departments and utilizing MS Office/Google Workspace, HubSpot CRM, Asana, Microsoft Teams, Zoom, and Skype.
- Skill in mentoring, training, and developing team members to enhance their skills and career growth within Humana's framework.
- Ability to analyze team performance data, identify trends, and generate insightful reports for management.
- Create refreshers and updates using Power Bis and Canva.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisor
24/7 Intouch
04.2022 - 01.2023
- Company Overview: Dyson
- Supervised a team of customer service representatives, ensuring efficient handling of incoming calls, voicemails, and emails.
- Strong problem-solving and de-escalation skills.
- Sales oriented, Provided product information, troubleshooting assistance, and recommendations to customers, resulting in high customer satisfaction.
- Accurately captured and documented customer information within the company database.
- Managed team schedules and workflow.
- Dyson
Ceo Assistant
Glasgow Dental
09.2020 - 02.2022
- Exceptional Written and Verbal Communication: communicating clearly, professionally, and empathetically with patients, staff, and external partners via social media.
- Ensuring accuracy in all tasks, especially when dealing with patient information and financial records.
- Administrative Support: Complex Calendar Management, Email Management, Meeting Coordination (Agendas, Minutes, Follow-up), Travel Arrangements and Document Preparation.
- Customer Support: Handling customer inquiries, providing information, and resolving issues via various channels.
- Personal Errands & Task Management: Handling personal tasks for clients, such as online shopping or appointment booking.
Education
Psychology -
Ceutec
High School Diploma - undefined
Dowal School
Skills
- Customer Support: Proven ability to provide effective and empathetic support to users
- Help Desk Support: Experience in assisting users with inquiries and resolving issues
- B2C Customer Support: Experience working directly with individual consumers
- Attention to Detail: Meticulous in handling information and ensuring accuracy
- Documentation: Proficient in creating clear and comprehensive documentation
- Initiative: Proactive in identifying needs and taking action
- Utilized Zendesk to manage and track customer interactions, ensuring timely and effective resolutions
Timeline
Supervisor
Humana
06.2023 - 01.2025
Supervisor
24/7 Intouch
04.2022 - 01.2023
Ceo Assistant
Glasgow Dental
09.2020 - 02.2022
High School Diploma - undefined
Dowal School
Psychology -
Ceutec
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