Summary
Overview
Work History
Education
Skills
Timeline
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Ligia Irene Espinal

Ligia Irene Espinal

Customer Service Supervisor
Tegucigalpa

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Supervisor

Humana
06.2023 - Current
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.

Supervisor

24/7 Intouch
04.2022 - 01.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Preschool Teacher

Kidz House Daycare
Tegucigalpa, Departamento de Francisco Morazan
09.2020 - 02.2022
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Assisted and supervised kids during the school day

Education

Associate of Applied Science - Piscology

Ceutec
05.2001 -

High School Diploma -

Dowal School
Tegucigalpa, Honduras
05.2001 -

Skills

Staff management

Operations management

Process improvement

Strategic planning

Task and time management

Timeline

Supervisor

Humana
06.2023 - Current

Supervisor

24/7 Intouch
04.2022 - 01.2023

Preschool Teacher

Kidz House Daycare
09.2020 - 02.2022

Associate of Applied Science - Piscology

Ceutec
05.2001 -

High School Diploma -

Dowal School
05.2001 -

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Ligia Irene EspinalCustomer Service Supervisor