Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lorena Casasola

Lorena Casasola

Marketer
Tegucigalpa

Summary

Dynamic professional, excelling in data entry and compassionate communication. Recognized for enhancing workflow efficiency and training staff to deliver exceptional client care. Adept at fostering teamwork and collaboration, ensuring high-quality service delivery in fast-paced environments.


Talented Intake Specialist and scheduler offering 2 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Intake Specialist and Scheduler

Electus Management Group
03.2024 - Current
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Offered compassionate and attentive guidance to patients during crisis situations.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Trained and supervised new intake staff to deliver high-quality client care.
  • Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.

Scheduler

Eazy Liens
10.2022 - 08.2023
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.

1st Grade Teacher Assistant

International School of Tegucigalpa
08.2023 - 03.2024
  • Collaborated with colleagues to develop interdisciplinary units, connecting subjects and enriching the overall curriculum.
  • Participated actively in professional development opportunities to stay current with best practices in elementary education.
  • Organized engaging field trips that connected curriculum concepts to real-world experiences for students.
  • Played an integral role in the successful implementation of school-wide initiatives such as literacy programs and positive behavior support systems.

Assistant Preschool Teacher

International School of Tegucigalpa
11.2021 - 10.2022
  • Participated in parent-teacher conferences discussing student progress, achievements, challenges faced along with constructive feedback.
  • Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Education

MBA - Marketing

Universidad Catolica De Honduras
Tegucigalpa, Honduras
05.2001 -

Skills

    Compassionate communication

    Data entry

    Claims processing

    Follow-up skills

    Assertiveness

    Teamwork and collaboration

Timeline

Intake Specialist and Scheduler

Electus Management Group
03.2024 - Current

1st Grade Teacher Assistant

International School of Tegucigalpa
08.2023 - 03.2024

Scheduler

Eazy Liens
10.2022 - 08.2023

Assistant Preschool Teacher

International School of Tegucigalpa
11.2021 - 10.2022

MBA - Marketing

Universidad Catolica De Honduras
05.2001 -

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Lorena CasasolaMarketer