Maria Solorzano
Customer Support Specialist II
El chimbo, Santa Lucia
Summary
Dynamic and results-oriented professional with extensive experience in customer support roles, notably at PartnerHero. Excelled in enhancing service quality and customer satisfaction through expert problem-solving and active listening. Skilled in CRM and empathetic customer engagement, significantly improving loyalty and operational efficiency.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Support Specialist II
PartnerHero
12.2022 - Current
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Multitasked to handle diverse customer needs in high-volume emails setting, prioritizing tasks to keep up with challenging deadlines.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Technical Support Representative
24/7 Intouch
10.2022 - 12.2022
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
IBEX Global
07.2022 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Laws - Law
Universidad Catolica De Honduras
Tegucigalpa 09.2019 - Current
High School Diploma -
Nashville School
Tegucigalpa 07.2018 - 05.2019
Skills
Active listening
Customer service excellence
Time management
Customer relationship management (CRM)
Ticket management
Problem-solving
Quality assurance
Team collaboration
Adaptability and flexibility
Empathy and patience
Organization and time management
Timeline
Customer Support Specialist II
PartnerHero
12.2022 - Current
Technical Support Representative
24/7 Intouch
10.2022 - 12.2022
Customer Service Representative
IBEX Global
07.2022 - 10.2022
Master of Laws - Law
Universidad Catolica De Honduras
09.2019 - Current
High School Diploma -
Nashville School
07.2018 - 05.2019
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