Mermy Yamada

Operation and manage Meena's Catering service - a business in the production of food and service delivery. The service also includes decorating for social and official functions.

Manage and supervise all hired assistances which various depending on the demands/needs of the customer.

Manage and maintain all the affairs of the business.

Increase customer satisfaction by implementing innovative marketing strategies and efficient business operations.

Conducted thorough competitor analysis to identify gaps in the market and capitalize on opportunities for growth.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Provided overall supervision of office personnel and administrative affairs.
• Provided customer service when addressing client inquiries or concerns via phone calls.
• Supervised the maintenance of financial records by reconciling accounts payable/receivable transactions regularly to ensure accuracy.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Assisted in the recruitment process, conducting interviews and onboarding new employees.
• Facilitated positive work environment, addressing employee concerns promptly.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Chief task included the collection, entering, maintaining, and updating social and economic datas for the Federated States of Micronesia. The work included working closely with key counterparts in the respective FSM State Governments, as well as with the private sectors. This work was pertinent in providing relevant information especially to those in positions of decision making.