Prisy Danelia Martínez R.
Tegucigalpa
Summary
Dynamic professional with extensive experience in office administration and customer service. Proven ability to enhance operational efficiency through meticulous report preparation and effective meeting planning. Recognized for strong negotiation skills and adaptability, consistently exceeding performance targets while fostering positive team relationships.
Leader, responsible, committed with strong convictions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Secretarial Support Manager
Servicio Autónomo Nacional De Acueductos Y Alcantarillados (SANAA)
Tegucigalpa, Honduras
03.2025 - 01.2026
- Organized and maintained documentation for efficient office operations.
- Coordinated scheduling and meetings to optimize team collaboration.
- Assisted in preparing reports and presentations for management review.
- Managed correspondence, ensuring timely responses to inquiries.
- Developed filing systems to enhance information retrieval processes.
Administrator
Negocio Propio
Tegucigalpa, Honduras
06.2023 - 02.2025
- Processed documentation and correspondence, maintaining accuracy in record-keeping systems.
- Managed scheduling and appointments, ensuring optimal time management for executive leadership.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Coordinated office operations, enhancing workflow efficiency and communication among team members.
- Assisted in budget preparation and expense tracking, contributing to financial oversight and resource allocation.
Accounting Assistant
CEDIAM
Tegucigalpa, Honduras
02.2020 - 06.2022
- Assisted in payroll preparation, verifying employee hours and deductions.
- Supported month-end closing activities, preparing journal entries and financial statements.
- Collaborated with auditors during annual audits, providing necessary documentation and explanations.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
Collections Agent
Grupo Financiero FICOHSA
Tegucigalpa, Honduras
10.2013 - 08.2019
- Regional Collections Official Voice
- Managed collection processes to ensure timely recovery of outstanding debts.
- Communicated effectively with clients to negotiate payment plans and resolve disputes.
- Analyzed customer accounts to identify trends in payment behavior and recommend solutions.
- Trained new agents on compliance regulations and effective communication techniques.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
Education
Microfinancies Technician -
UNAH
Tegucigalpa, Honduras03-2013
High School Diploma -
Instituto Evangélico "Virginia Sapp"
Tegucigalpa, Honduras11-2003
Skills
- Maintaining confidentiality
- Customer service
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Team and Relationship building
- Adaptability
- Creativity
- Negotiation
Accomplishments
- Collaborated with team of FICOHSA´s Organization Culture in the development of Motivational Programs.
- FICOHSA Bank used my voice for an exclusive call center collecting program in the region(Guatemala, Honduras, Nicaragua, Panamá).
Certification
- International Certification of Professional Preparation, USAID - 2013
Languages
English
Professional Working
Timeline
Secretarial Support Manager
Servicio Autónomo Nacional De Acueductos Y Alcantarillados (SANAA)
03.2025 - 01.2026
Administrator
Negocio Propio
06.2023 - 02.2025
Accounting Assistant
CEDIAM
02.2020 - 06.2022
Collections Agent
Grupo Financiero FICOHSA
10.2013 - 08.2019
Microfinancies Technician -
UNAH
High School Diploma -
Instituto Evangélico "Virginia Sapp"