Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
Raúl Fernando Pineda Flores

Raúl Fernando Pineda Flores

Communications Major
Tegucigalpa,FM

Summary

I find purpose in being part of environments where growth, learning, and care come together. Through experiences in student leadership and at Disney, I’ve learned the importance of approaching every task with empathy, attention to detail, and a commitment to doing things right from the start. I enjoy contributing to teams with fresh ideas, reliability, and a genuine dedication to creating spaces where people feel supported and encouraged to reach their full potential.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Customer Service Agent

Ibex
Tegucigalpa, Departamento de Francisco Morazan
06.2025 - 09.2025
  • Processed and verified business documents with accuracy and attention to detail.
  • Handled inbound business-to-business (B2B) calls, providing support and solutions to client inquiries.

Bilingual Contact Center Agent

Intouch CX
Tegucigalpa, Departamento de Francisco Morazan
09.2024 - 04.2025
  • Provided technical phone support for connected home devices, including garage door openers and smart access solutions.
  • Supported new agents during their nesting period by assisting with real customer calls and providing guidance under supervision.
  • Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.

Attractions Cast Member (Disney Cultural Exchange Program)

Walt Disney World Resorts | Magic Kingdom
Tegucigalpa, Departamento de Francisco Morazan
05.2024 - 07.2024
  • Provided exceptional guest service while operating multiple family-friendly attractions, including The Magic Carpets of Aladdin, The Enchanted Tiki Room, and The Swiss Family Treehouse, ensuring a welcoming and safe experience for guests of all ages—especially young children.
  • Effectively managed large crowds during high-traffic events like the Festival of Fantasy Parade and Happily Ever After fireworks show, using clear communication, patience, and attentiveness to support a positive environment for families and children.

Community Manager (Internship)

Universidad Anáhuac Cancún
Tegucigalpa, Departamento de Francisco Morazan
08.2023 - 05.2024
  • Led social media efforts and created engaging content for the Vicerrectoría Formación Integral.

Communications and Content Strategist (Social Service)

Universidad Anáhuac Cancún
09.2023 - 03.2024
  • Developed and executed comprehensive communication strategies for the Compromiso Social department.

Education

Degree - Communication

Universidad Anáhuac
Cancún, México
07.2024

IB High School Diploma - Science and Humanities

Macris School
Tegucigalpa, FM
06.2018

Skills

LANGUAGES

Spanish – Native
English – Advanced (C2)

Timeline

Customer Service Agent

Ibex
06.2025 - 09.2025

Bilingual Contact Center Agent

Intouch CX
09.2024 - 04.2025

Attractions Cast Member (Disney Cultural Exchange Program)

Walt Disney World Resorts | Magic Kingdom
05.2024 - 07.2024

Communications and Content Strategist (Social Service)

Universidad Anáhuac Cancún
09.2023 - 03.2024

Community Manager (Internship)

Universidad Anáhuac Cancún
08.2023 - 05.2024

Degree - Communication

Universidad Anáhuac

IB High School Diploma - Science and Humanities

Macris School
Raúl Fernando Pineda FloresCommunications Major