Raúl Fernando Pineda Flores
Communications Major
Tegucigalpa,FM
Summary
I find purpose in being part of environments where growth, learning, and care come together. Through experiences in student leadership and at Disney, I’ve learned the importance of approaching every task with empathy, attention to detail, and a commitment to doing things right from the start. I enjoy contributing to teams with fresh ideas, reliability, and a genuine dedication to creating spaces where people feel supported and encouraged to reach their full potential.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Agent
Ibex
Tegucigalpa, Departamento de Francisco Morazan
06.2025 - 09.2025
- Processed and verified business documents with accuracy and attention to detail.
- Handled inbound business-to-business (B2B) calls, providing support and solutions to client inquiries.
Bilingual Contact Center Agent
Intouch CX
Tegucigalpa, Departamento de Francisco Morazan
09.2024 - 04.2025
- Provided technical phone support for connected home devices, including garage door openers and smart access solutions.
- Supported new agents during their nesting period by assisting with real customer calls and providing guidance under supervision.
- Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
Attractions Cast Member (Disney Cultural Exchange Program)
Walt Disney World Resorts | Magic Kingdom
Tegucigalpa, Departamento de Francisco Morazan
05.2024 - 07.2024
- Provided exceptional guest service while operating multiple family-friendly attractions, including The Magic Carpets of Aladdin, The Enchanted Tiki Room, and The Swiss Family Treehouse, ensuring a welcoming and safe experience for guests of all ages—especially young children.
- Effectively managed large crowds during high-traffic events like the Festival of Fantasy Parade and Happily Ever After fireworks show, using clear communication, patience, and attentiveness to support a positive environment for families and children.
Community Manager (Internship)
Universidad Anáhuac Cancún
Tegucigalpa, Departamento de Francisco Morazan
08.2023 - 05.2024
- Led social media efforts and created engaging content for the Vicerrectoría Formación Integral.
Communications and Content Strategist (Social Service)
Universidad Anáhuac Cancún
09.2023 - 03.2024
- Developed and executed comprehensive communication strategies for the Compromiso Social department.
Education
Degree - Communication
Universidad Anáhuac
Cancún, México07.2024
IB High School Diploma - Science and Humanities
Macris School
Tegucigalpa, FM06.2018
Skills
Coordinating events
Problem-solving skills
Teamwork and collaboration
Effective communication
Attention to detail
Customer service
Coordinating events
LANGUAGES
Spanish – Native
English – Advanced (C2)
Timeline
Customer Service Agent
Ibex
06.2025 - 09.2025
Bilingual Contact Center Agent
Intouch CX
09.2024 - 04.2025
Attractions Cast Member (Disney Cultural Exchange Program)
Walt Disney World Resorts | Magic Kingdom
05.2024 - 07.2024
Communications and Content Strategist (Social Service)
Universidad Anáhuac Cancún
09.2023 - 03.2024
Community Manager (Internship)
Universidad Anáhuac Cancún
08.2023 - 05.2024
Degree - Communication
Universidad Anáhuac
IB High School Diploma - Science and Humanities
Macris School