RICARDO ELVIR
Tegucigalpa
Summary
Dynamic Customer Service Representative with a proven track record at INTOUCH CX, excelling in high-stress situations and boosting sales through exceptional service. Skilled in active listening and computer proficiency, I significantly enhanced customer loyalty by resolving complex issues with empathy and critical thinking.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
INTOUCH CX
10.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Education
BACHILLER TECNICO EN INFORMATICA -
INT. SAUL ZELAYA JIMENES
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Fast learning
- Proactive
- Computer proficiency
Certification
- QuickBooks certified
- NICE inContact CXone Agent Certification – NICE inContact.
- Facebook Blueprint Certification, Digital Marketing Associate – Facebook Blueprint.
- Microsoft Office Specialist (MOS) - Microsoft.
- Genesys PureConnect Technical Associate Genesys.
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Representative
INTOUCH CX
10.2021 - 08.2024
BACHILLER TECNICO EN INFORMATICA -
INT. SAUL ZELAYA JIMENES
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