Richard Gutierrez
Student
Tegucigalpa
Summary
I am currently a 3rd year student of an electronic engineering degree, with extensive knowledge in the technological area and programming knowledge. I also have a lot of experience in the field of Sales, Retention and Customer Service, all of this in order to provide my service to be able to solve complex problems of other people, in order to provide better experiences. I am a person motivated to learn new things every day and to do it in the best way possible.
Overview
1
1
year of professional experience
Work History
Customer Sales Representative
Vivint Home Security and Automation
12.2022 - 04.2024
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Emphasized product specifications to meet customer needs.
Customer Service Representative
Vivint Home Security and Automation
12.2022 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Retention Customer Service Representative
Vivint Home Security and Automation
12.2022 - 04.2024
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
Education
High School Diploma -
Valencia School
Tegucigalpa, Honduras 05.2001 -
Skills
Complaint resolution
Supervision and leadership
Inbound Call Management
Sales negotiation
Customer Engagement
Customer Service
Outbound Sales
Cross-cultural communication
Call Center Operations
Microsoft Office
Salesforce
Languages
Spanish
Native or Bilingual
Timeline
Customer Sales Representative
Vivint Home Security and Automation
12.2022 - 04.2024
Customer Service Representative
Vivint Home Security and Automation
12.2022 - 04.2024
Retention Customer Service Representative
Vivint Home Security and Automation
12.2022 - 04.2024
High School Diploma -
Valencia School
05.2001 -
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