Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional Highlights
Computingknowledge
Timeline
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Roger Manzanares

Roger Manzanares

Account Manager
Tegucigalpa

Summary

Experience working in Sales, tracker, customer service, technical support and Business Development via phone, chat and email Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients.

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

6
6
years of professional experience
2029
2029
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Virtual Assistant

Vestwell
10.2024 - 03.2025
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.

Logistics Coordinator

PLS Logistics Services
08.2024 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.

Technical Assistant

TaskRabbit
03.2024 - 08.2024
  • Provided technical guidance and support to team members.
  • Updated supervisor on status of projects.
  • Gathered, organized and distributed technical documentation.
  • Troubleshot malfunctioning hardware and software deployments to support nonstop operations.

Technical specialist

Ubisoft Connect
11.2023 - 05.2024
  • Technical support via email, cases are handled by email giving consistent follow-up

Expert in Tracking and Logistical Management of Outpatient Medical Transportation

Sentry Accessory
10.2022 - 11.2023
  • Cold Calling, creation of trips for patients with outpatient treatments: dialysis, chemotherapy and other ambulatory treatments, patient travel tracking, communication with hospitals, insurance agents, transportation companies and drivers

Top Saleser, Technician and Customer Service Expert

Genmobile
05.2022 - 10.2022
  • Sale of mobile service plans, Technical support with the mobile devices that were delivered with the plans, Prospecting, Work under pressure with high volumes of incoming calls, opening of mobile accounts and transfer of cell numbers between different companies

Expert in Tracking and Technical Support

Emerge
10.2022 - 05.2022
  • Cold Calling and emails, tracking of more than 200 daily loads via telephone and email for multiple companies, working with driver, carriers and brokers, Prospecting

Expert in Sales and Creation of Residential Services

Comcast Billing
12.2021 - 05.2022
  • Creation of residential services, Show and instruct customers on each charge you receive on your residential bill, Appointment setting, Sell on each call and learn to give technical support to the equipment delivered, Cold Calling

Marketing Consultant, Sales, Technical Support and Customer Services

DYSON
02.2021 - 12.2021
  • Sale of cleaning equipment, air sanitizers and hair care products, technical support by video call to remove and replace parts of any product sold or check if a product needed replacement of any part, Create orders and know how to locate each piece of each product sold by us, teach the customer the correct use and care of each product to avoid future damage to the parts or product

Business Development Manager

Amazon
01.2019 - 02.2021
  • Customer service with accounts and orders, replacements and refunds, Advice and promotion of products and memberships about the amazon service, technical support for Amazon smart products and derivatives, order tracking and communication with shipping companies

Education

Architecture -

Universidad Nacional Autonoma De Honduras

Skills

Persuasive

Driven

Fast learner

Deal Closing

Expert at Rebuttals (objection Handling)

Respectful

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Certification

Certificate in plastic, visual arts in materials and digital design.

Professional Highlights

  • Top sales agent for 2 consecutive years in DYSON, competing against more than 120 other sales representatives worldwide.
  • Becoming Business Development Manager for Amazon.
  • Work with more than 200 loads via email and phone to track loads with big companies.

Computingknowledge

  • Microsoft word
  • Excel
  • Power point
  • DEV C++
  • AutoCAD
  • REVIT

Timeline

Virtual Assistant

Vestwell
10.2024 - 03.2025

Logistics Coordinator

PLS Logistics Services
08.2024 - 01.2025

Technical Assistant

TaskRabbit
03.2024 - 08.2024

Technical specialist

Ubisoft Connect
11.2023 - 05.2024

Expert in Tracking and Logistical Management of Outpatient Medical Transportation

Sentry Accessory
10.2022 - 11.2023

Expert in Tracking and Technical Support

Emerge
10.2022 - 05.2022

Top Saleser, Technician and Customer Service Expert

Genmobile
05.2022 - 10.2022

Expert in Sales and Creation of Residential Services

Comcast Billing
12.2021 - 05.2022

Marketing Consultant, Sales, Technical Support and Customer Services

DYSON
02.2021 - 12.2021

Business Development Manager

Amazon
01.2019 - 02.2021

Architecture -

Universidad Nacional Autonoma De Honduras

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Roger ManzanaresAccount Manager