Sara Cristina Izaguirre Caceres
Public Accountant
Tegucigalpa
Summary
As a dedicated Customer Service Representative at Cinepolis VIP, I excelled in resolving customer complaints and enhancing satisfaction, significantly boosting loyalty. My expertise in complaint resolution (hard skill) and teamwork (soft skill) ensured high-quality service under pressure. Achievements include managing disputes effectively and providing tailored product and service solutions, demonstrating a profound impact on customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cinepolis VIP
03.2012 - 11.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Accountancy - Public Accountant
Instituto Alma Latina
Cedros, Francisco Morazan11-2011
Skills
Complaint resolution
Customer satisfaction measurement
Product and service solutions
Teamwork skills
Timeline
Customer Service Representative
Cinepolis VIP
03.2012 - 11.2016
Bachelor of Accountancy - Public Accountant
Instituto Alma Latina
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