Tarek Zelaya
Medical Interpreter
Tegucigalpa
Summary
Bilingual Medical Interpreter (English/Spanish) skilled in consecutive interpretation, advanced medical terminology, and real-time note-taking across outpatient, inpatient, and emergency settings. Dedicated to bridging language barriers between providers and patients with strict adherence to HIPAA guidelines, impartial accuracy, and strong active listening skills.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Medical Interpreter
Teleperformance
06.2026 - Current
- Interpreted medical conversations accurately between patients and providers in real time.
- Applied HIPAA standards to protect sensitive patient information during calls.
- Clarified clinical terminology to support understanding across language barriers.
- Maintained professional tone while navigating high-volume inbound interpretation requests.
- Delivered empathetic support while preserving neutrality and interpreter ethics.
Bilingual Technical Support Representative
IntouchCX
02.2026 - 06.2026
- Resolved bilingual customer inquiries through phone, chat, and email with clear, accurate troubleshooting guidance.
- Diagnosed technical issues for hardware, software, and account access using knowledge base resources.
- Documented case details and resolutions in ticketing systems to maintain accurate support records.
- Escalated complex issues to specialized teams while preserving context and customer expectations.
Education
Bachelor of Arts - Legal Studies
Universidad José Cecilio Del Valle
Tegucigalpa 09.2026 - Current
SKILLS
- Consecutive Medical Interpretation
- Medical Terminology & Pharmacology
- HIPAA Compliance & Patient Confidentiality
- Sight Translation
- Active Listening & Consecutive Note-taking
- Cross-Cultural Communication & De-escalation
Timeline
Bachelor of Arts - Legal Studies
Universidad José Cecilio Del Valle
09.2026 - Current
Medical Interpreter
Teleperformance
06.2026 - Current
Bilingual Technical Support Representative
IntouchCX
02.2026 - 06.2026