V-ann Nakamura
Weno,TRK
Summary
Dynamic accounting professional with experience at the Project Management Office, skilled in financial reporting and customer relations. Proven track record in reducing accounts receivable balances and enhancing inventory accuracy. Proficient in Microsoft Excel and committed to delivering exceptional results through effective communication and data analysis.
Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Overview
13
13
years of professional experience
Work History
Accountant
Project Management Office
08.2017 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Maintained accurate records of fixed assets, including acquisition costs and depreciation schedules.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Issue request payments for the projects completed
- and many more.
Bank Teller
Bank Of Guam
02.2015 - 01.2017
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, minimizing wait times.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Reconciled cash drawer and resolved discrepancies.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Educated customers on use of banking website and mobile apps.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained friendly and professional customer interactions.
- Referred customers to other banking departments for specialized services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
Human Resources Intern
Bank of FSM
09.2013 - 12.2013
- Worked with HR team to coordinate company events.
- Created and updated tracking spreadsheets using MS Excel.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Collaborated closely with HR specialists in crafting targeted job postings that attracted top talent within various fields.
- Updated and maintained employee records to respond quickly to requests for information.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Answered phone and performed clerical duties to assist human resources department.
- Developed strong written and verbal communication skills.
- Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
- I worked there as my work-study.
Storekeeper
Drive Through
05.2013 - 09.2013
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Ordered goods from various vendors to maintain store merchandise levels.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- I worked there as SUMMER JOB
Education
Associate of Science - General Business
College of Micronesia
Pohnpei12-2014
Skills
- Bank reconciliation
- Account reconciliation
- Data analysis
- Accounting and bookkeeping
- Management accounting
- Accounts payable and receivable
- Payroll administration
- Financial statements expertise
- Customer relations
- Financial management
- Data inputting
- Funds management
- Administrative support
- Financial reporting
- Grant management
- Microsoft Excel
- Spreadsheet proficiency
- Budgeting assistance
- Payroll liability and deductions
- Drive
Timeline
Accountant
Project Management Office
08.2017 - Current
Bank Teller
Bank Of Guam
02.2015 - 01.2017
Human Resources Intern
Bank of FSM
09.2013 - 12.2013
Storekeeper
Drive Through
05.2013 - 09.2013
Associate of Science - General Business
College of Micronesia