Willian Hernan Lopez Martinez
Col. Altos De La Laguna DNI 1210-2003-00018
Summary
Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Overview
1
1
year of professional experience
Work History
Gestor De Cobros
CCS Contact Center Services
12.2023 - 01.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used probing techniques to determine debtors' reasons for delinquency.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
Bachillerato Técnico - Contaduría Y Finanzas
Instituto Técnico Abelardo Fortin
Comayaguela, Honduras 11-2020
Operador Windows Y Office
EducaHonduras
Comayaguela Calle Real Entre 4ta Y 5ta Calle11-2019
Skills
- Debt negotiation
- Delinquent account management
- Goal orientation
- Goals and performance
- Call center experience
- Customer research
- Persuasive negotiation
Additional Information
REFERENCIAS PERSONALES
Maria Rosario Martinez Garcia(Madre) cel 93038695
Walter Johnny Lopez Hernández(Padre) cel 98445207
Katerine Johana Ulloa Cortes(Amiga) cel 89597723
REFERENCIAS LABORALES
Mauricio Rivera Jefe inmediato CCS 3268-3154
Timeline
Gestor De Cobros
CCS Contact Center Services
12.2023 - 01.2025
Bachillerato Técnico - Contaduría Y Finanzas
Instituto Técnico Abelardo Fortin
Operador Windows Y Office
EducaHonduras
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