Yireya Estefanie Aguilar Chirinos
Customer Service Agent
Tegucigalpa
Summary
Dynamic Customer Service Representative with a proven track record at Teleperformance, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and problem-solving, I effectively managed high-stress situations, fostering loyalty and repeat business through empathetic communication and de-escalation techniques.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
Teleperformance
02.2024 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Centro De Educación Y Desarrollo Jean Piaget
Tegucigalpa, Honduras 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Call center experience
Team collaboration
De-escalation techniques
Timeline
Customer Service Representative
Teleperformance
02.2024 - 04.2025
High School Diploma -
Centro De Educación Y Desarrollo Jean Piaget
05.2001 -
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