Allam Maldonado
Tegucigalpa
Summary
Versatile professional with a rich background in journalism at Secretaria De Seguridad De Honduras, and expertise in customer service and multilingual communication (English, French, Spanish, Portuguese). Excelled in writing, editing, and breaking news coverage, alongside achieving high client satisfaction in fast-paced environments. Demonstrates exceptional deadline management and interpersonal skills, ensuring accurate and impactful information dissemination.
Overview
10
10
years of professional experience
Work History
Journalist
Secretaria De Seguridad De Honduras
02.2023 - Current
- Wrote, edited and produced stories for Internet and digital channels.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Researched and gathered information to develop accurate and credible stories.
- Covered high-profile events such as political elections and natural disasters, providing timely updates to readers.
Medical Interpreter
TheWorkLoop
10.2021 - 10.2022
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
French Agent
Teleperformance
02.2020 - 08.2021
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Tech Support Agent
24-7 Intouch
11.2017 - 12.2019
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
Call Center Representative
StarTek
05.2015 - 08.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Bachelor of Journalism - Journalism And Communication
Unitec Honduras
Tegucigalpa, Honduras12-2022
Skills
- Writing and editing
- Deadline management
- Content creation
- Breaking news coverage
- Customer Service
- English, French, Spanish and Portuguese
Languages
Spanish
Native language
English
Advanced
C1
French
Upper intermediate
B2
Portuguese
Upper intermediate
B2
Timeline
Journalist
Secretaria De Seguridad De Honduras
02.2023 - Current
Medical Interpreter
TheWorkLoop
10.2021 - 10.2022
French Agent
Teleperformance
02.2020 - 08.2021
Tech Support Agent
24-7 Intouch
11.2017 - 12.2019
Call Center Representative
StarTek
05.2015 - 08.2017
Bachelor of Journalism - Journalism And Communication
Unitec Honduras
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